How can we help?

Withdraw your winnings as CS2 or Rust skins, delivered to your Steam account, or as crypto. For skins, browse available items, select what you want and confirm the trade.

Withdrawal availability depends on current inventory. Some items may require KYC verification before processing.

Once you select an item and confirm the trade, it is sent to your Steam account right away if the item is in stock. Delays can happen if the exact item is temporarily out of inventory, or if your withdrawal triggers a KYC check. Crypto withdrawals depend on network confirmation times.

A "deposit required" message means your account has not yet deposited the minimum $10. Deposit at least $10 total via skins or cryptocurrency through the Cashier, and withdrawals are enabled permanently on your account.

To withdraw, your account must meet all of the following:

We currently support:

If your crypto deposit takes longer than expected, contact admin@casebattles.gg and include your transaction ID.

We support deposits and withdrawals in Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Litecoin (LTC), Solana (SOL), and Tron (TRX). Crediting time depends on the network confirming your transaction.

When you deposit a CS2 skin, Steam places a trade hold on it for up to 7-8 days, during which Valve can still reverse or cancel that trade. This is a Steam rule, not ours.

While that hold is active, withdrawals are locked. Otherwise someone could deposit a skin, pull its value back out, then have the original trade reversed on Steam, leaving the site short. The hold is what lets us safely pay everyone out.

CS2 skin deposits credit in two parts. A portion of the value lands instantly so you can start playing, and the rest is credited automatically once the Steam trade hold clears (7 days).

The remainder is paid to you the moment the hold expires. You never lose it; it is just held until the deposit is safe from a Steam reversal.

Reversing a completed skin deposit (a Steam trade rollback) during the protected period is treated as a chargeback. It flags your account, and any balance from that deposit is reclaimed.

This protects the other players whose payouts depend on that skin. Only reverse a trade if it genuinely failed. If a legitimate deposit was wrongly flagged, contact admin@casebattles.gg.

New players get a 30% match on their deposits, bonus up to 100 gems, in as many deposits as they like for 7 days from signup, automatically, with no code needed. Deposit 334 gems in total to collect the full 100. A 20-gem deposit gets 6 bonus gems and leaves 94 for later deposits. It applies to crypto and gift card deposits, credited instantly; skin deposits (CS2 and Rust) get no deposit bonus.

One promotion per deposit, plus your referral bonus: each deposit gets only one of an active deposit-match code or reload offer (applied first), the first-deposit match (next) or a Night Market deposit coupon (last); whatever is not used stays for a later deposit. A valid affiliate/referral code adds a further 5% to your deposits on top while the code is active.

Mines cashouts and Upgrader wins under 1.10x do not count toward the wagering requirement (for example a Mines cashout at 0.96x or a 1.04x upgrade). Losses, payouts of 1.10x or more and bets on every other game count in full.

KYC (Know Your Customer) is an identity verification process required by our Anti-Money Laundering policy. You may be asked for a government-issued ID and proof of address before certain transactions. This keeps the platform safe and compliant.

Yes. Every outcome is provably fair and independently verifiable, we run one of the lowest house edges among CS2 case sites, published per game, and you sign in with Steam or Google, with SSL and Cloudflare protection on every page.

We also enforce one account per user and clear, displayed odds on every case. There is nothing hidden in the flow.

We uphold strict fairness policies across the platform:

Every game uses a combination of a server seed and a Random.org seed to determine outcomes. Before a game starts, the server seed hash is published, so the outcome is committed before you play. After the game, the seeds are revealed on our Provably Fair page and you can confirm that the result was derived from those pre-committed seeds, so nothing can be changed after the fact.

A house edge is the platform's built-in advantage on each game. Below is the house edge for each game:

CaseBattles.gg offers CS2 cases and case battles, with CS2 and Rust skin deposits and withdrawals (crypto too). Open cases, battle other players, use the Upgrader, or play Mines, Plinko, Coinflip, Duels and Double. Every result is provably fair, and we run one of the lowest house edges among CS2 case sites, published per game.

Yes, no purchase is necessary. We offer multiple free-to-play options:

Sign up with Steam or Google. Click Sign up, choose Steam or Google and authorize. Your account is created automatically.

Entering a referral code is the fastest way to start with extra value: you receive free bonus Gems on signup, plus a 5% bonus on every deposit you make. A referral code is also what unlocks your 3 free cases. No code? Use FREE. You can add a code from the Rewards page if you have not used one yet.

Sign up with Steam or Google, verify your email, then enter any referral code on the Rewards page (no code? use FREE). Your 3 free cases unlock there, no deposit needed to open them.

Gems are the virtual currency used on CaseBattles.gg to participate in case openings, battles, upgrades, and other activities.

Coins are our free-to-play currency, separate from Gems. Switch to Coins mode to play every game for fun with no real-money risk.

Coins are a way to try the games or keep playing when your Gem balance is empty. The results are real gameplay, but the winnings stay as Coins.

No. Each user is permitted one account only. Creating multiple accounts violates our Terms of Service and may result in suspension or a permanent ban of all associated accounts.

If you signed up with Steam, your username is synced from your Steam profile, so update your Steam name to change it. Profile settings such as privacy can be managed from your Profile page.

Rakeback is a loyalty reward that gives you back a percentage of every wager you place. The more you play, the more you earn, and higher levels unlock better rates.

Rakeback accumulates automatically and can be claimed daily, weekly, and monthly from the Rewards page.

You earn XP automatically as you wager across the games. As your level climbs, your rakeback rate increases and you unlock one-time level bonuses. Your current level and progress are shown on your profile.

Rakeback rates are based on your account level:

These percentages are your total rakeback across daily, weekly, and monthly claims combined.

CaseBattles.gg currently offers:

Community Cases let you build your own case: pick the items, set the odds, name it, and share it. When other players open your case you earn a creator commission on each open.

Note: opens made in borrow/funded battles do not pay creator commission.

Yes. We protect your data with industry-standard encryption and privacy practices: SSL encryption, Cloudflare protection, and secure sign-in through Steam or Google. Your information is never sold or shared without consent.

CaseBattles is strictly 18+. We encourage healthy play and offer self-service tools: set deposit limits or self-exclude instantly (a cooling-off period) from Profile → Settings → Responsible Gaming. See our Responsible Gaming page for more.

Most of the platform is open to players worldwide, but certain games or features may be unavailable in some regions due to local rules or our providers. If a specific game is restricted where you are, the rest of the site still works. See our Terms of Service for details.

Contact admin@casebattles.gg immediately if you believe your account was accessed without permission. We also recommend securing your Steam account by enabling Steam Guard.

We do not refund losses from normal gameplay or purchases made by choice. Game outcomes are final and provably fair.

If you believe something went wrong due to a genuine error (a failed trade, a mis-credited deposit, a technical fault), contact admin@casebattles.gg or our Discord with details and we will review it.

Reach our team at admin@casebattles.gg or through our Discord server. Bug reports and feature requests are welcome through either channel. We review all of them.